How come a spin never gets recalled when you have a small bet? Customer service said they would review the video and get back to us… we never heard from them. In both instances it was after black had come out approximately 15 or 20 times in a row (of course you bet red) what’s happens? Red comes out… we win right? Nope! right away they say hold on we need to review it and then recall the spin… anyone who’s plays knows you’re all in at this point… next spin? Black again…the exact same thing happened twice within a one week period. In both instances using a certain method/style of playing the same event occurred… spin was made and somehow the ball didn’t make it around 3 times. We have had two identical experiences while using “live roulette”. We like to do some small scale gambling wether in person at the casino or using an app occasionally. Go on Draft Kings if you really want to play, MUCH better pay offs, just takes longer to get your money. The least they could do is give me the credit I am owed. Anyway, long story short, be cautious! I’ve spent easily 3,000-3,500 on the app, winning maybe 1,000 the whole time. If they’d just check my play history, they’d see it was moooore than sufficiently played through and I am entitled to the credit. I even had a “agent” end the chat when I explained I’ve reached out multiple times. I have reached out to customer service multiple times. I get an email hours later stating there having issues with CT users using the promo and playing on iOS. When I’m done I check the promo, and it states it’s been played through 0%. So anyway, I opt in, wafer somewhere around 150 (I got the notification while playing). Except maybe that they don’t pay out anywhere near as well as DraftKings does. I have never had any issues with this casino before. HOWEVER, I recently opted into a promo to wager a 100 and get 150 in casino credits. So I used to really like this online casino and we do go to Mohegan Sun quite often so it is nice that you get the points for stays and such.
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